Service users

About the bill

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The water bill cannot be paid at the Company's premises. You can pay your water bill free of commission at FINA (Croatian Financial Agency) offices.

• 02 Hrvatske vode - water use fee
• 04 Hrvatske vode - water protection fee
• 26 Pragrande d.o.o. - public sewage system development fee - City of Pula
• 28 IVS - sewage system development fee
• 29 Fixed base charge for water services for residential users
• 30 Fixed base charge for water services for commercial users
• 31 Base charge for public water supply water services (variable) for residential users
• 32 Base charge for public water supply water services (variable) for commercial users
• 33 Fixed part of price of water services for socially disadvantaged citizens
• 34 Price of water services paid by socially disadvantaged citizens for the amount of delivered water necessary for basic household needs (variable part)
• 41 Albanež d.o.o. Medulin - fixed part of base charge for water services with VAT
• 42 Albanež d.o.o. Medulin - base charge for wastewater collection service (variable) with VAT
• 43 Albanež d.o.o. Medulin - base charge for wastewater treatment service (variable) with VAT
• 44 Albanež d.o.o. Medulin - fixed part of base charge for water services paid by the socially disadvantaged citizens for the volume of delivered water necessary for basic household needs with VAT
• 45 Albanež d.o.o. Medulin - base charge for wastewater treatment service (variable) paid by socially disadvantaged citizens for the volume of delivered water necessary for basic household needs with VAT
• 46 Albanež d.o.o. Medulin - base charge for wastewater treatment service (variable) paid by socially disadvantaged citizens for the volume of delivered water necessary for basic household needs with VAT
• 47 Albanež d.o.o. Medulin - public sewage system development fee
• 52 Pragrande d.o.o. - fixed part of price of water services with VAT for residential users
• 53 Pragrande d.o.o. - base charge for wastewater collection service (variable) with VAT for residential users
• 54 Pragrande d.o.o. - base charge for wastewater treatment service (variable) with VAT for residential users
• 55 Pragrande d.o.o. - price of public sewage service paid by socially disadvantaged citizens for the volume of delivered water necessary for basic household needs (fixed part) with VAT for residential users
• 56 Pragrande d.o.o. - price of public sewage service paid by socially disadvantaged citizens for the volume of delivered water necessary for basic household needs - wastewater collection (variable part) with VAT for residential users
• 57 Pragrande d.o.o. - price of public sewage service paid by socially disadvantaged citizens for the volume of delivered water necessary for basic household needs - wastewater treatment (variable part) with VAT
• 58 Pragrande d.o.o. - public sewage system development fee - City of Vodnjan
• 59 Pragrande d.o.o. - public sewage system development fee - Pješčana uvala
• 61 Water supply system development fee - Municipality of Barban
• 62 Water supply system development fee - Municipality of Marčana
• 63 Water supply system development fee - Municipality of Ližnjan
• 64 Water supply system development fee - Municipality of Svetvinčanat
• 65 Water supply system development fee - City of Pula
• 66 Water supply system development fee - Town of Vodnjan
• 67 Water supply system development fee - Municipality of Medulin Amendment
• 68 Water supply system development fee - Municipality of Fažana
• 72 IVS - fixed part of price of water services with VAT
• 73 IVS - base charge for wastewater collection service (variable) with VAT
• 74 IVS - base charge for wastewater treatment service (variable) with VAT
• 75 IVS - price of public sewage service paid by socially disadvantaged citizens for the volume of delivered water necessary for basic household needs (fixed part) with VAT
• 76 IVS - price of public sewage service paid by socially disadvantaged citizens for the volume of delivered water necessary for basic household needs - wastewater collection (variable part) with VAT
• 77 - IVS - price of public sewage service paid by socially disadvantaged citizens for the volume of delivered water necessary for basic household needs - wastewater treatment (variable part) with VAT
• 80 VAT on water services
• 99 Statutory default interest

 

100 Pursuant to Article 44 of the General and Technical Terms and Conditions governing the provision of public water supply services of 1 March 2013, within a specified period, we will perform regular replacement of water meters, and you are obliged to make the water meter accessible. If the water meter shaft is indoors, please call +385 52 529 931 or +385 98 98 40 799 for further arrangements.
200 This bill also serves as a Notice of Non-Payment with regard to the amount indicated in the section NOTICE OF NON-PAYMENT (in Croatian: OPOMENA).

The amount in the NOTICE section refers to the overdue amount up to the date of issue of the bill.
If you have settled the debt in the meantime, consider the NOTICE invalid.

  How to submit written objections 

- You can submit an objection to the issued bill to the Service Provider in writing, within 30 days from the issuing date
   For more information, call +385 52 529 900, Monday through Friday, 8 a.m. to 1 p.m.
   To report your water meter reading, call +385 52 529 999, from the 15th to the last day of the month, 24/7.
- Codes 2, 4, 26, 28 and 41 to 58 are transit items - Article 33, paragraph 3 of the Value Added Tax Act
- You can pay the bill free of commission at FINA (Croatian Financial Agency) offices.
- If you do not pay your bills regularly, the supply of water will be suspended in accordance with the Water Supply Contract and the General and Technical Terms and Conditions of provision of public water supply services and enforcement proceedings will be initiated based on an authentic document
- For late payments we charge statutory default interest 

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